If you book and/or receive a treatment from SKN Gold Coast, you acknowledge your understanding and acceptance of our pricing structure and policies. If you do not understand and accept the clinic's pricing structure and policies, do not book and/or receive a treatment from SKN Gold Coast. We may revise the pricing structure and policies from time to time. Please contact us if you have any questions regarding the cost of your consultation prior to your appointment.

To secure your booking, a deposit is required. The deposit amount and cancellation policy varies depending on the type of service you are booking. Please note that your deposit is non-refundable and will be deducted from the total cost of your service on the day. A payment link will be sent to you a week before if you haven't paid your deposit already.

We understand that life can be unpredictable, and we appreciate your understanding of our cancellation policies. We require at least 48 hours notice for any cancellations, so we have a chance to offer your appointment time to someone else.

1. Skin Treatments

A 50% deposit is required to secure your booking for all skin treatments. This deposit will be deducted from the total cost of your service.

2. Cosmetic Medicine Appointments

A $100 deposit is required to secure your booking for all cosmetic medicine services. This deposit will be deducted from the total cost of your service.

Cancellation Policy:

If you cancel or reschedule your appointment more than 48 hours in advance, your deposit (50% deposit for skin or $100 for cosmetic medicine) will be credited to your file for future use.

If you cancel or reschedule your appointment less than 48 hours before your scheduled time, your deposit will be forfeited.

If you fail to show up for your appointment without prior notice, your deposit will be forfeited, as well as the remaining cost for your booked service will be charged.

General Terms:

Rebooking: If you cancel or reschedule and wish to rebook, you will be required to submit a new deposit to confirm the new appointment.

No Show Policy: In the event of a no-show, the deposit will be forfeited and you will be charged for the full service.

Skin Treatments

A 50% deposit is required to secure your booking for all skin treatments. This deposit will be deducted from the total cost of your service.

Cosmetic Medicine Appointments

A $100 deposit is required to secure your booking for all cosmetic medicine services. This deposit will be deducted from the total cost of your service.

Cancellation Policy:

If you cancel or reschedule your appointment more than 48 hours in advance, your deposit (50% deposit for skin or $100 for cosmetic medicine) will be credited to your file for future use.

If you cancel or reschedule your appointment less than 48 hours before your scheduled time, your deposit will be forfeited.

If you fail to show up for your appointment without prior notice, your deposit will be forfeited, as well as the remaining cost for your booked service will be charged.

To meet your expectations about privacy and confidentiality, SKN Gold Coast has operational processes and procedures to comply with the following.

Australian Privacy Principles (APPs), contained in the Privacy Act 1988.

Australian Direct Marketing Association (ADMA) Code of Practice, in relation to how we market to our customers.

Spam Act 2003, in relation to electronic marketing.

Do Not Call Register Act 2006, where we engage in telemarketing.

Telecommunications Industry Standard 2007, where we engage in telemarketing.

We require payment on the day of your procedure/treatment. There may be a non refundable deposit required to secure your appointment, as specified on the invoice. If payment is not made in accordance with our Payment Policy, we reserve the right to pursue you for payment of fees, outlays, interest and costs.

The clinic accepts cash, Visa, Mastercard, or payment can be paid via bank transfer. We accept Afterpay & Zip Pay. Finance options offered through third party companies and are independent of SKN Gold Coast. Patients are encouraged to research different finance options before committing to a payment plan.

We collect information that is necessary and relevant to provide you with medical care and for the treatment and management of our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card, direct debit details and contact details. This information may be stored on our computer medical records system and/or in handwritten medical records. Wherever practicable, we will only collect information from you personally. However, we may also need to collect information from other sources, such as treating specialists, radiologists, pathologists, hospitals and other health care providers. We collect information in various ways, such as over the phone or in writing, in person in our clinic rooms, or over the internet, if you transact with us online. This information may be collected by medical and non-medical staff. In emergency situations, we may also need to collect information from your relatives or friends. We may be required by law to retain medical records for certain periods of time, depending on your age at the time we provide services.

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it, for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist, or requests for x-rays. There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals or debt-collection, agents. We may on occasion provide statistical data to third parties for research purposes. We may disclose information about you to outside contractors to carry out activities on our behalf, such as an IT service provider, solicitor or debt-collection agent. We impose security and confidentiality requirements regarding how they handle your personal information. Outside contractors are required not to use information about you for any purpose, except those activities we have asked them to perform.

If you have a complaint about the privacy of your personal information, we request that you contact us in writing. In response to a complaint, we will consider the details and attempt to resolve the complaint.

If you are dissatisfied with our complaint handling or the outcome, you may make an application to the Australian Information Commissioner, or the Privacy Commissioner in your State or Territory.

Patients who are dissatisfied have the right to make a complaint. We provide all patients with information before treatment, regarding the complaint mechanisms available including the following.

Raising and resolving the complaint directly with the practitioner who provided the surgery.

Accessing the clinic or facility’s complaint process.

Making a complaint to the health complaints entity in the state or territory where the surgery was performed.

Making a complaint to AHPRA, the Health Care Complaints Commission, or the Office of the Health Ombudsman (in Queensland).

Medical practitioners must ensure any non-disclosure agreement (NDA) they use makes clear that a patient, or a person on behalf of the patient, can still make a complaint to AHPRA, the Health Care Complaints Commission, or the Office of the Health Ombudsman (in Queensland). 

SKN Gold Coast may transfer personal information to countries outside Australia. We will only do so in compliance with all applicable Australian data protection and privacy laws. We will take reasonable steps to protect personal information, no matter what country it is stored in, or transferred to.

We will take reasonable steps to ensure that your personal information is accurate, complete, current and relevant. For this purpose, our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect, or not current. 

Personal information that we hold is protected by the following.

Securing our premises.

Placing passwords and varying access levels on databases, to limit access and protect electronic information from unauthorised interference, access, modification and disclosure

Providing locked cabinets and rooms for the storage of physical records. 

If you believe that the information we have about you is not accurate, complete or current, we ask that you contact us in writing. 

You are entitled to request access to your medical records. We request that you put your request in writing and we will respond within a reasonable time. There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records. We may deny access to your medical records in certain circumstances permitted by law. For example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have, in response to our decision.

If you cancel or reschedule your appointment more than 48 hours in advance, your deposit (50% deposit for skin or $100 for cosmetic medicine) will be credited to your file for future use.

 If you cancel or reschedule your appointment less than 48 hours before your scheduled time, your deposit will be forfeited.

If you fail to show up for your appointment without prior notice, your deposit will be forfeited, as well as the remaining cost for your booked service will be charged.

If you require any assistance to cancel or reschedule an appointment, or if you have any further queries regarding our policies, please contact the clinic.

SKN Gold Coast and associated staff reserve the right to refuse service at our sole discretion, in accordance with relevant legislation and guidelines.